Doing what really matters in social care in Wales - how do we make it happen together?

This September, fourteen members of the public came together online to respond to this question.  They heard from inspirational speakers about a range of topics, asked them questions and then, on the final day, they produced a series of recommendations. These recommendations will be presented to Welsh Government and shared publicly later this autumn.

All of the sessions are available to view on our YouTube channel – click the button below and then ‘playlists’ to see videos from each of the days.

The programme featured thoughtful, exciting people from across the care and support sector who shared their experiences of using, delivering and managing services in Wales.  Jurors asked them insightful, thought-provoking questions, creating vibrant discussion on a wide range of matters.

View the programme HERE and click below to visit our YouTube channel.

Citizens' Jury 2020

Citizens' jury

Citizens' Juries are a well-established method of engaging with people about a policy issue or on a topic of public importance.  We ran our first one in 2018, looking at what really matters in social care, and want to build on the success of that event with this autumn’s Citizens’ Jury.

An incredible 125 people registered their interest in being a Juror, and from them we randomly selected fifteen to form the Jury.  Those individuals came from across Wales and were broadly representative of the wider population. They did not need to have any prior knowledge of care and support services or of being a carer, were supported throughout to understand the issues being discussed.

In September, our Jurors gathered online to listen to information from a range of speakers, ask them questions and discuss key issues relating to care and support services and being an unpaid carer.  

On the final day they produced a series of recommendations, reflecting what they had heard during the week, which will be presented to Welsh Government and shared publicly with people and organisations across Wales later this autumn.

The Programme

Citizens' jury

***Download the full programme now by clicking HERE or on the image above***

Our programme featured a diverse range of speakers and the sessions are an incredible opportunity to learn more about:

• Innovative services – how they came about and why they work
• How different organisations have responded to the pandemic
• What day to day life is like for people who are unpaid carers and for those who use support services – find out what makes their lives easier or more complicated
• The priorities of the public as the Jurors ask questions and get to the heart of matters

Click on the image above for the full programme.

Click the button above and then ‘playlists’ to see videos from each of the days.

What next?

Time credits

We will be publishing a short report containing the Jurors recommendations later this autumn – follow us on Twitter for the latest updates @mtmwales

The report will be presented to Welsh Government, shared with organisations and individuals across Wales and made available on this website.

Please contact Katie if you would like to be added to the project’s mailing list and receive the report when it is published.

The sessions from the Jury contain huge amounts of information, ideas and discussion – please feel free to share these and make use of them in your own work – drop us a quick line if you do, we would love to know what you are working on.


• @mtmwales






Citizens' Jury 2018 - What really matters in social care to individuals in Wales?  

In September 2018 our Jurors produced 15 recommendations as part of their response to this question.  The recommendations were based on the information that was shared with them over three days from a variety of individuals from across the social care sector.

Their recommendations included that people approaching the social care system should receive support from an impartial, well-trained and knowledgeable key worker; that carers must be recognised, supported and valued as the vital assets they are; that co-production needs to be defined and embedded as a practice that everyone understands and that statutory bodies should provide clear information about their services that anyone can understand.

They also made recommendations about technology, tendering and commissioning processes and greater recognition for frontline workers. In January 2020, Welsh Government published their formal response to these recommendations, accepting 14 of the 15, and partially accepting the 15th.







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