Doing what really matters in social care in Wales - how do we make it happen together?

This September (21st to 25th), fifteen members of the public will come together online to respond to this question.  They will hear from speakers discussing a range of topics, ask questions and then produce a series of recommendations that will be presented to Welsh Government and shared publicly.

MtM conducted its first Citizens’ Jury in 2018, producing fifteen recommendations that were fully, or partially, accepted by Welsh Government, and we’re really excited to build on the success of that work with Citizens’ Jury 2020.

We are live-streaming the Jury sessions – you will be able to hear what the Jurors hear, and hear what they ask our speakers.  Our programme features thoughtful and inspiring people from across the care and support sector who will be sharing their experiences of using, delivering and managing services in Wales.

The sessions will be streamed on our YouTube channel – subscribe and click the bell to get notifications.  Or just head to the channel a few minutes before the session starts – full programme below.


Citizens' Jury 2020

Citizens' jury

Citizens' Juries are a well-established method of engaging with people about a policy issue or on a topic of public importance.  We ran our first one in 2018, looking at what really matters in social care, and want to build on the success of that event with this autumn’s Citizens’ Jury.

An incredible 125 people registered their interest in being a Juror, and from them we have randomly selected fifteen to form the Jury.  Those individuals come from across Wales and are broadly representative of the wider population. They did not need to have any prior knowledge of care and support services or of being a carer, and will be supported throughout to understand the issues being discussed.

In September, our Jurors will gather online to listen to information from a range of speakers, ask them questions and discuss key issues relating to care and support services and being an unpaid carer.  

On the final day they will produce a series of recommendations, reflecting what they’ve heard during the week, which will be presented to Welsh Government and shared publicly with people and organisations across Wales.  

The Programme

Citizens' jury

***Download the full programme now by clicking HERE or on the image above***

Our programme features a diverse range of speakers and the sessions will be an incredible opportunity to learn more about:

• Innovative services – how they came about and why they work
• How different organisations have responded to the pandemic
• What day to day life is like for people who are unpaid carers and for those who use support services – find out what makes their lives easier or more complicated
• The priorities of the public as the Jurors ask questions and get to the heart of matters

Click on the image above for the full programme.


Live sessions

Time credits

We will be live-streaming sessions throughout the week (September 21st to 24th) – you can watch them and comment on them on our YouTube channel.

Subscribe and click the bell to receive notifications or head to the channel a few minutes before a session starts.

We will post updates here and on Twitter and our Facebook page.  Please follow, share and like:

• @mtmwales






Citizens' Jury 2018 - What really matters in social care to individuals in Wales?  

In September 2018 our Jurors produced 15 recommendations as part of their response to this question.  The recommendations were based on the information that was shared with them over three days from a variety of individuals from across the social care sector.

Their recommendations included that people approaching the social care system should receive support from an impartial, well-trained and knowledgeable key worker; that carers must be recognised, supported and valued as the vital assets they are; that co-production needs to be defined and embedded as a practice that everyone understands and that statutory bodies should provide clear information about their services that anyone can understand.

They also made recommendations about technology, tendering and commissioning processes and greater recognition for frontline workers. In January 2020, Welsh Government published their formal response to these recommendations, accepting 14 of the 15, and partially accepting the 15th.







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